Restocks & FAQ
Below you will find the latest information regarding our product restocks. If you do not see a product listed then we do not have a current ETA on it.
Next Restock Dates:
All Stainless - May 13th - 18th
Sublimation Tumblers - May 18th - 21st
* SS - Stainless Steel
*** Dates in green are set dates for restock. Date ranges in red mean we are expecting restock to happen in that date range and once we select the date it will be in green and you will see a exact date and time instead of a range.
***These dates are subject to change based on shipping/port arrivals.
Do you have an APP to make Purchases?
Do you have a Facebook Group?
Yes, we have a growing facebook group with fantastic members ready to help you in your crafting journey. Below is the link to join the group:
How long does it take to ship and receive an order?
Our processing time can range from 3-5 business days. We do our best to get orders shipping out ASAP. Also, we offer a "rush processing" for $10 which will get your order shipped within 24 business hours.
Once your order is in the carrier's hands then it should arrive within 3-6 business days depending where you are located. All items ship from Arizona.
*Note, COVID-19 and peak holiday seasons you may see delays in your shipping transit times.
Do you ship internationally?
Yes! We ship internationally to most countries. If you are ordering from Canada or any USA state/territory, the website will automatically calculate rates during checkout and let you make a purchase.
If you are purchasing from any other geographic region, please contact email@example.com with your full address and which items and quantities you would like to purchase for an accurate shipping quote.
Do you offer store pickup?
Yes, our shop is now open for in-store pickup! We are open Monday thru Friday 10AM to 4PM. In-store pickup orders must be placed online. Once your order is ready, you will receive an email notification letting you know that your order can be picked up. Please be sure to bring a valid ID and have your order confirmation email on hand. We look forward to seeing you!
How much is shipping?
Spend $125 and get free shipping within the USA contiguous 48 states. The shipping cost for orders under $125 is flat rate $10-$15.
Alaska, Hawaii, Puerto Rico, Guam and international addresses are different rates. For international orders the buyer is responsible for any duties or taxes charged by their country.
What is Processing Time? (RUSH PROCESSING)
For most companies, processing time is the time it takes for us to process your order (print labels, pick the items, package order and everything involved before it gets shipped). Every company has only so many orders they can process daily, and if we exceed that limit (more incoming orders than we can process in a day), then it’s possible that it may take more time to PROCESS the order. In order for your package to be expedited, many of us offer RUSH processing if you are in desperate need so your order can be processed and be ready for shipping ASAP!
What is Shipping?
After we process the order, either a business owner will drop off packages to a shipping company or the shipping company will pick it up from their place of business or home! After the order has been processed by the seller and in the hands of the shipper, the destiny of the shipment, in a lot of cases, is out of either the seller or the buyers’ hands. The seller and the buyer also have the same access to tracking/ history of the shipment.
After the package is shipped, it will go through the shipping company’s delivery network and make it’s way to it’s destination.
What is the Return Policy?
We accept returns as long as items are in their original condition and packaging. This includes tumbler boxes being in their original condition as well, without having any dents or rips. To initiate a return, just pack up the items you are wanting to return, and have it dropped off at UPS. Put a note inside the box saying Return For Refund and the order number. Once those items arrive back at our warehouse, we will inspect them and initiate the refund accordingly. Refunds can take up to 10 business days to fully process.
Makerflo Crafts 6100 W Gila Springs Place Suite 13 Chandler, AZ 85226
What is the Exchange Policy?
Please email us at firstname.lastname@example.org for any exchange needs. We advise customers to return any unwanted items and then just place a new order for the items that are needed.
What do I do if my package shows delivered but I did not receive it?
Make sure to follow these steps:
- Check with neighbors if they received the package in error.
- Walk/Drive around your neighborhood to see if you can spot a box that may look like your package. Cautiously approach the homeowner and let them know what happened before taking the package.
- Confirm you have provided the correct shipping address, including any apartment or suite numbers.
- IF the package has not been located, call Fedex or UPS and set up a TRACE ASAP! Get the trace number and notify the seller that you did not receive the package and that you have set up a trace. You have 7 days after delivery notification to set up a trace. Sooner it’s done, the better.
- Fedex or UPS will tell you one of 2 things after 3-5 days in investigation: 1. It’s lost and to file a claim OR 2. It was delivered correctly based on GEO tracking and after asking the delivery driver.
- If they say it’s lost - Ask the seller to file a lost claim and work with them to resolve the issue.
- If they say it was properly delivered, chances are the seller won’t be able to win a lost claim and it will be deemed as THEFT. In this case, you will have to contact your credit card company (or bank) for a THEFT claim. You should also file a police report for theft.
Most sellers will offer a signature confirmation option during checkout. IF they do, and you have issues with deliveries, it’s highly recommended to choose this option. Even if the driver does not get your signature, and falsely writes your name that you signed it (it happens) - it gives us a little more insurance to fight with the delivery companies for your package.
What do I do if I have Barcode/ Re-Label issues, the delivery dates keep changing or there are weather issues?
These things are completely out of the seller’s and the buyer’s hands. For issues like these, the best thing to do is contact Fedex or UPS for an update. They usually say if it has been 10 days since the last scan, to call in and set up a TRACE and follow the trace instructions so we can eventually file a lost claim!
My package is delayed/ lost in the mailing system, what now?
We as online businesses want our products to reach the customer. Our goal is not to refund or have all our customers complaining that they did not receive the package. Unfortunately, when shipping delays occur, we have to follow the shipping company’s procedures and wait the package out. The best thing to do if you need the package urgently is order again and work with the seller on the original package. Many times, the shipments arrive late or a neighbor has them and they will take their time to return it to you.
PRO TIP - If you ship your package to your work/commercial location, you automatically get signature confirmation no matter the size of your order.
Do you offer any coupons?
We do not offer any coupons or discount codes. We are committed to an every day low cost pricing for our customers. We do offer free shipping over $125, rewards points that can be used towards free gifts, and a referral program to earn store credit.
Can we get split case pricing?
You can purchase tumblers by selecting “Singles” or “Case of 25” or in some cases both options are available. In order to do a split case, you will have to order singles and forgo the case price discount. The only way to get a case discount is to order by selecting the “Case of 25” option from the quantity drop down which will mean you will receive 25 of the same tumblers.
It is possible that some products are not enabled to be purchased as a case of 25.
What is Crystalac? How do I use it? What do I need to purchase?
Crystalac is a brand of finish we carry which is an alternative to epoxy. Crystalac is a water based finish which offers a much safer way to finishing your projects versus epoxy. The product line is widely used by crafters who decorate tumblers. Below is a link and a great starting point if you are looking to switch to Crystalac!
Wondering if there is a Facebook Group dedicated to Crystalac? Link is below to another great resource and support group for beginning your transition into Crystalac!
Do you offer payment options?
MakerFlo Crafts offers 3rd party payment options through Sezzle and AfterPay. Both are third party payment options that are integrated in our checkout process for ease of use. If you have an account with Sezzle or AfterPay, just go through the checkout on MakerFlo Crafts and in the payment options select the service you prefer and follow the directions. If you do not have an account with Sezzle and AfterPay, you can signup and use them any time! Please keep in mind that Sezzle and AfterPay are third party entities. MakerFlo Crafts is not lending or extending credit. Any questions regarding payments or limits need to be directed to the company you will be using.