Help Center



What Is Your Processing And Shipping Times?

I Need My Order Shipped Out ASAP, How Can I Get Rush Processing?

Do You Offer Expedited Shipping Options?

I Live Outside Of The United States, Do You Ship International?

Do You Offer Local In-Store Pickup?

The Tracking For My Package Shows Delivered But I Did Not Receive It, Help!

Delivery Is Taking Too Long And I Believe My Package Is Lost, Help!

Why does my Tracking Number status say "Update?"


What Payment Methods Do You Accept?

What is your order cancelation policy?

Do you have a Mobile APP?

Do You Offer Any Sales On Your Products?

What Is Build-A-Bundle?

How Can I Qualify For Discounts?

What is an Ice Test and How is it Performed?

Do you offer payment options like Sezzle or Afterpay?

Do you have a Facebook Group?

How can I be notified of Restocks and Product Releases?

What do I do if I am missing items from my order?

Why am I not seeing all the payment options?

Returns & Exchanges

What is the Return Policy?

What is the Exchange Policy?

Taxes & Billing

Can I submit my Resale Certificate to become Tax Exempt?


How do I use a MFC eGift Card?

What is FloPoxy? How do I use It?


I want to get started with sublimation but I am too scared to try, help!

What supplies do I need to start my sublimation journey?

Do You Offer An All-In-One Kit For Sublimation?

What Is The Recommended Time and Temperature For Sublimating Tumblers?

What Printer Should I Use For Sublimation? Do You Offer Any Sublimation Printers?

Where Can I Buy More Sublimation Ink For My Epson Sublimation Printer?

My Tumbler Came Out Of The Oven And Has Spots All Over It, Why Is that?

I purchased some sublimation cups from you guys and the paint is chipping off, do you know why?

Why is my sublimation paper sticking to the cup?

Why am I seeing small dots on my cup?

Why does the Sublimation coating chip when I remove my shrink wrap?

Epson SureColor F170 Sublimation Printer

Why Should I Buy This Specific Sublimation Printer?

What size paper can the F170 print on?

Does this product come with a warranty?

Do I have to use epson specific ink for my epson f170 printer?

can I use regular paper with this printer?

The print quality is uneven, too light, or too dark, or lines appear in the printout. What should I do?

Shop Pay Installments FAQ

What is Shop Pay Installments?

Will using the installments feature on Shop Pay impact my credit score?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Are there late fees?

What if I make a return on a purchase made through installments with Shop Pay?

How can I manage my Shop Pay account or change payment methods and addresses?

My installments payment using Shop Pay was rejected - why?

I have more questions

Sezzle Payments FAQ

What is Sezzle, and how does it work?

How does Sezzle impact my credit score?

How do I know my Sezzle limit?

Why was I declined for an order?

I Need To Update My Sezzle Account Information

Transaction Monitoring

Who is NoFraud?

Why am I getting an email/call/text message from NoFraud to confirm a transaction?

After I confirm the transaction, do I need to do anything else?

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?