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FAQ & Contact
Once an order is placed, we process all orders within 1-3 business days. We do our best to get orders shipped out ASAP! Once the order is processed, FedEx will pick up the package from our warehouse and have it delivered to you within 3-6 business days (depending on your shipping location, as well as any delays FedEx may run into). If your order has not processed within 3 business days, please contact us at sales@makerflo.com and we will gladly look into that for you!
Processing time is the time it takes for us to process your order (print labels, pick the items, package the order and everything involved before it gets shipped). We are only able to process so many orders during the day, and if we exceed that limit, then it’s possible that it may take more time to process your order. We do offer Rush Processing for customers who want to have their processing times expedited. Please keep in mind that Rush Processing does not mean Rush Shipping. Rush Processing allows your order to be shipped out within 24 hours, rather than going through the standard processing times of 1-3 business days. The Transit Time will vary depending on your exact location. Rush Processing can be purchased here.
Yes, we definitely do! We offer FedEx 2 Day and FedEx Overnight 1 Day as well! To purchase expedited shipping, just add your items to cart and proceed to checkout. Once you arrive to the shipping section of the checkout page, you will see some expedited shipping options that you can choose from and this will guarantee that your order is delivered to you within 1 or 2 business days!
Yes, we offer International Shipping to MOST countries. You can go ahead and add items to your cart and proceed checking out as normal. The website will automatically calculate all taxes and fees based on your shipping location and will show you a calculated rate during checkout.
If you put in an international shipping address and the website does not allow you to checkout, please contact sales@makerflo.com and we can help you with that!
Yes, our shop is now open for in-store pickup! We are open Monday thru Friday between 10AM and 5PM (closed for lunch from 12-1PM). In-store pickup orders must be placed online. Once your order is ready, you will receive an email notification letting you know that your order can be picked up. Please be sure to bring a valid ID and have your order confirmation email, or order number, on hand. We look forward to seeing you!
No worries at all! Sometimes FedEx marks packages as delivered and they end up showing up a few business days later. If your package does not arrive after the tracking number shows it being delivered, please try the following options:
Allow 2 business days: In some cases, the package may have been marked as delivered by mistake, and it could still arrive within the next day or two. Give it a few more business days before taking further action.
Confirm the address: Double-check the delivery address provided to MakerFlo to ensure accuracy. Make sure it matches your location and there are no errors or typos that could have led to misdelivery.
Thoroughly check your surroundings: Conduct a thorough search of your property, including the front porch, backyard, side entrances, and any other areas where the package might have been left. Delivery drivers sometimes place packages in inconspicuous locations for security purposes.
Check your mailbox or mail lockers: If your package was delivered through USPS, it may have ended up in your mailbox. Verify if it was placed there by the carrier.
Check with others in your household: Consult with other individuals living in your home. It is possible that someone else in your household accepted the package and placed it somewhere inside the house.
Inquire at the front office (if applicable): If you reside in an apartment complex, check with the front office. Sometimes packages are left there for secure recipient pick-up.
Speak with neighbors: Reach out to your neighbors to inquire if the package was mistakenly delivered to their address. They may have accepted the delivery on your behalf and can help locate the package.
Remember, in addition to these steps, it's important to allow 2 business days for the package to potentially arrive. Often, delivery discrepancies can be resolved within that time frame.
Please follow these steps if you believe your package is lost:
Allow 2 business days: Give the tracking information and delivery process some time. In many cases, packages experience delays or tracking updates may take a few days to reflect accurate information.
Confirm the address: Double-check the delivery address provided to MakerFlo to ensure accuracy. Make sure it matches your location and there are no errors or typos that could have led to delays or misdelivery.
Check for tracking delays: Verify if there are any delays or disruptions mentioned in the tracking details. Weather conditions or other unforeseen circumstances may impact the delivery timeline.
Contact MakerFlo Crafts: If the package has not shown any updates or has not been delivered after 2 business days past the expected delivery date, reach out to MakerFlo Crafts via email at sales@makerflo.com with your order number and a brief description of what’s going on. We will be able to initiate an investigation and help you get this taken care of.
By following these steps, you will allow for the possibility of delayed updates and ensure that you have taken the necessary measures before considering the package as lost.
When your tracking number status says "Update," that means there has been a delay during shipping. This could mean that your package was delayed due to weather issues, damaged in transit, misdelivered, or completely lost during shipping. When this happens, it is best to contact the shipping carrier as it is out of our hands on what they do with the package once they take it from our warehouse. If the courier is unable to help you, please contact us at sales@makerflo.com and we will be happy to look into the issue for you!
We accept the following forms of payment:
Debit/Credit Card
Google Pay
Meta Pay
Shop Pay
PayPal
AfterPay
Sezzle
Venmo
If you need to cancel an order, please contact us as soon as possible. You can reach out to our customer service team by email at sales@makerflo.com or by phone at (623) 263-5399. Our team will be happy to assist you with your order cancellation request.
Please note that if your order has already been shipped, we cannot cancel it. In this case, you can return the item(s) to us for a refund, as per our Returns Policy.
We reserve the right to cancel any order at our discretion, for reasons including but not limited to: fraudulent activity, incorrect pricing, or insufficient inventory. If we cancel your order, we will notify you as soon as possible and issue a full refund.
Yes we definitely do! Our mobile app provides a user-friendly interface that allows you to easily place orders and get restock notifications directly on your phone and on the go! Feel free to download the Makerflo Crafts App using the links below based on your mobile operating system:
Apple Store Download Link:
https://apps.apple.com/us/app/makerflo-crafts/id1534159078
Google Play Download Link:
https://play.google.com/store/apps/detailsid=co.shopney.makerflocrafts
We strive to provide not only the lowest prices, but the highest quality of items possible. Occasionally we do run some sales on specific items in our shop. These sales do not last too long and also do not happen too often. We want to make sure all of our customers are treated fairly when it comes to product pricing. We also appreciate all of our customers and do special sales events such as Customer Appreciation Sales and more! Be sure to subscribe to our newsletter so you are aware of when we have sales going on!
Great question! Our Build-A-Bundle feature allows you to mix and match tumblers so that you are able to get 25 different sizes of tumblers. The great part about this feature is that once you add those 25 tumblers to your bundle, you will automatically qualify for a 2.5% discount on that bundle! You are also able to create glitter bundles! These bundles are specific to each category. For example, you are able to mix and match sublimation tumblers, however you will not be able to mix and match sublimation and powder coated tumblers together. The bundle must have the same category but different cups. If you have any questions, please email us at sales@makerflo.com and we will be happy to help you with this!
Click here to check out the Build-A-Bundle feature: https://makerflocrafts.com/pages/build-a-bundle
We love all of our customers and because of that, we are excited to say that we offer competitive discounts when you order in bulk. The more you buy, the more you save! With our Multi-Case Discount options, you are able to save up to 20% per case when you buy 25 or more cases!
Click here to learn more about the Multi-Case Discounts: https://makerflocrafts.com/pages/about-multi-case-discounts
An Ice Test is a simple but effective way on testing how well your tumbler is retaining it's temperature. It will also help you determine whether your tumbler has a broken seal or any other imperfections or defects. Please click the link to watch our video on the best way to perform the Ice Test:
MakerFlo Crafts offers 3rd party payment options through Sezzle and AfterPay. Both are third party payment options that are integrated in our checkout process for ease of use. If you have an account with Sezzle or AfterPay, just go through the checkout on MakerFlo Crafts and in the payment options, select the service you prefer and follow the directions to use that specific payment method. If you do not have an account with Sezzle or AfterPay, you can signup and use them at any time! Please keep in mind that Sezzle and AfterPay are third party entities. MakerFlo Crafts is not lending or extending credit. Any questions regarding payments or limits need to be directed to the company you will be using.
How Does Sezzle Work:
https://sezzle.com/how-it-works
How does AfterPay Work:
Yes, we have a growing Facebook group with fantastic members ready to help you in your crafting journey. Below is the link to join the group:
We try to replenish our tumbler inventory about every 7-10 days. That could be a variety of different shapes and sizes, but new inventory is coming quite often Here are a few options you can choose from to be notified of when we release new products and restock existing products:
- Make sure to subscribe to our mailing list found at bottom of our website
- Join Our Facebook group by searching for “MakerFlo Crafts” on Facebook
- Go to the products you are interested in and sign up for “Email or Text when Available” so you are notified when we add your product back in stock.
- Download the Makerflo Crafts App and sign up for Mobile App notifications!
Do not panic! We are always here to help if you are missing any items from your order or are experiencing any order issues at all. If you receive an incomplete order, be sure to thoroughly search the box and around the packaging paper. Smaller items are sometimes packaged inside of the actual cups. The cups will be labeled with a sticky note to let you know which cup contains the glitter or small item. Be sure to check inside of the cups to make sure your small item is not hiding in there! If you are unable to locate the missing item, please email us at sales@makerflo.com and we will get that taken care of for you!
If you are not seeing all the payment options available then it sounds like you may have entered the "Express Checkout" or "Shop Pay Quick Checkout" methods. You will need to skip these express checkout options in order to see Sezzle, AfterPay and other payment methods.
If you have an existing Shop Pay account then the system may recognize that automatically and prompt for you to enter a code to continue the quick checkout. You will want to close and exit this method when it prompts for it. Please see example image below:
If you have already entered the "Shop Pay Quick Checkout" method and wish to pay with Sezzle, AfterPay or others options then you will need to scroll down to the bottom of the screen and click "Check out as guest". This will then return you to the normal checkout page where you can find other payment options towards the end of the checkout process. Please see example image below:
There is a 15% Restocking Fee on Unused Equipment Returns (Printers, Laser Machines, Oven, and Heat Presses). Returns are accepted for 14 days, starting from the date of delivery. Equipment items are not eligible for returns if the packaging has been opened or the equipment has been used. We accept returns as long as items are in their original condition and packaging. This includes tumbler boxes being in their original condition as well, without having any dents or rips. To initiate a return, just pack up the items you are wanting to return, and have it dropped off at FedEx or a courier of your choice. The cost of return shipping will have to be incurred by the buyer, unless the items arrived damaged or defective to the customer. Please put a note inside the box saying Return For Refund and the Order Number. Once those items arrive back at our warehouse, we will inspect them and initiate the refund accordingly. Refunds can take up to 10 business days to fully process.
Return Address:
MakerFlo Crafts
6100 W Gila Springs Place Suite 13
Chandler, AZ 85226
We allow 14 days for exchanges as long as the item is unopened and unused. If you are wanting to exchange items, you would need to first return the items you received by heading over to our Return Policy page and following the Return Directions from there. Once the items are on their way back, please email sales@makerflo.com with your Dropoff Receipt which can be obtained from the carrier you used to return the package. We will then refund the returned items, and you can then place a new order with the items you initially needed.
When making a purchase you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing the order.
Gift card purchases are final sale and cannot be returned for cash. You cannot use gift cards to purchase other gift cards. Gift cards do not expire.
Do I earn Flo reward points when buying a gift card?
No, when purchasing a gift card from MakerFlo Crafts you will not earn Flo reward points. Instead, the points are earned by the recipient and redeemer of the gift card when they go to spend it. Points are issued when the gift card is used to make a purchase, not when the gift card is initially purchased.
MakerFlo Gift Cards can be purchased from here: https://makerflocrafts.com/products/gift-card?_pos=1&_sid=8977a1cb5&_ss=r&variant=30936389746754
FloPoxy is a MakerFlo Brand Epoxy product! It comes in 4 different sizes and is used to create epoxy tumblers, epoxy wood products, and so much more! This product comes in a two part kit that includes one bottle of Resin and 1 bottle of Hardener. With self-leveling technology, this fast set epoxy is very easy to handle and is the perfect addition to your crafting projects!
Click here to view the product: https://makerflocrafts.com/products/flopoxy-epoxy-resin-hardener?_pos=1&_sid=66bf7ab91&_ss=r&variant=39852409061442
Click here for our Flopoxy How-To Guide: https://makerflocrafts.com/pages/getting-started-epoxy-tumblers
Here are the supplies you will need in order to start your sublimation business or hobby:
- Sublimation Printer (with Sublimation Ink)
- Convection Oven or Heat Press
- Sublimation Paper
- Heat Tape or Shrink Wrap
- Heat-Resistant Glove (be careful when touching a hot stainless steel cup!)
- Sublimation-Coated Items such as tumblers, pen chambers, etc.
Yes! Are you tired of having to shop at multiple places in order to find all of the supplies you need for a craft project? Well look no more! Here at MakerFlo Crafts, we offer many different varieties of Sublimation Kits. Whether you are a small business owner or you are just looking to finally get started with sublimation for the very first time, these Kits are the perfect thing to get you going! Our sublimation kits come with everything you need to get started on your sublimation journey today!
Click here to view all of our Sublimation Kits:https://makerflocrafts.com/search?type=product&q=sublimation+bundle
All of our sublimation products should be baked in a convection oven at 375 degrees F for 6 minutes, turning every 2 minutes if needed. This depends on your oven and how hot it runs. If the oven runs hot, try less heat, If it runs low, try more heat. If you’re using a heat press, we recommend 360-365 degrees F for 40 seconds and if the cup needs to be rotated, repeat the steps above.
There are many different types and brands of Sublimation Printers out there. However, we highly recommend using the Epson F170 or the Epson F570 for any of your sublimation printing needs. The Epson F170 and F570 are beautiful pieces of machinery and are very easy to set up and use. Both products come fully equipped with sublimation inks, user guides, and more to ensure a smooth and easy setup process. Get started on your sublimation journey now with these Epson Sublimation Printers!
Click here to view the Epson F170 Sublimation Printer: https://makerflocrafts.com/products/epson-r-f170-sublimation-printer?_pos=1&_sid=8c80ba99c&_ss=r
Click here to view the Epson F570 Sublimation Printer: https://makerflocrafts.com/products/epson-r-f570-pro-sublimation-printer?_pos=1&_sid=6ed2e1dff&_ss=r
Click here to view our How-To Guide on Sublimation:https://makerflocrafts.com/pages/getting-started-sublimation
You've come to the right place! We offer not only the Epson Sublimation Ink, but also a pack of 4 CMYK ink bottles for your Epson sublimation printer! We are your one-stop shop for all things sublimation. We also offer Maintenance Tanks for your Epson F170 and F570 printers, making sure that your printer is always in optimal condition!
Click here to view the Epson Inks: Epson Sublimation Ink
Click here to view the Epson Maintenance Tanks: Maintenance Tank For Epson F170 and F570 Sublimation Printer
This can happen for a couple of reasons. First, make sure to use a good amount of heat tape so that your sublimation paper is snug against your cup. The tape has to be very tight in order to ensure the paper is tightly hugging the cup. Next, double check your baking temperature, incorrect temperatures can really impact whether or not your cup sublimates properly! We recommend baking your cup at approximately 375 degrees for 6 minutes, rotating the cup every 2 minutes. Be sure to use a thermometer that is sitting inside of the oven so you can get an accurate temperature reading.
This is the most common issue when baking sublimation cups for too long. Sublimation coating is not meant to withstand too much heat for long periods of time. Another cause for paint chipping is that the cups are not being rotated every 2 minutes. The reason rotating cups in the oven is important is because the longer they sit in the oven, the more the heat is attacking one area which will cause the paint to get weak and end up cracking, chipping, or even forming bubbles.
Many factors play a part in why your sublimation paper may be sticking to your cup after you take it out of the oven. Heat is a part of it because if the cup is baked for too long, the paint softens causing the paper to stick. Also, if you remove the paper while the cup is hot, you have less of a chance for the paper not to stick. Lastly, if using a press, pressure will also play a factor in this as well as time and temperature. If your paper is stuck to the cup, make sure to use water to try to remove it. Sometimes the paper will come right off when water is applied.
If you're noticing small dots on your finished product, this is likely due to excess moisture. We recommend pre-pressing most substrates (cups coating) to ensure you get all of the moisture out. To do this, just place your sublimation tumbler inside your oven (without the paper) and let the tumbler bake for about 40 seconds to 1 minute. Then, let the substrate and cup cool down, place your transfer paper on, and continue sublimating like normal. If you are using a press, make sure to wrap your tumbler in parchment paper before pre-pressing it. This should fix the issue of seeing small dots on your cup.
When you remove shrink wrap, you should remove it very slowly and gently. Be sure to always wear gloves while doing it because the shrink wrap needs to be removed while the tumbler is still hot. The reason you would do it slowly is because the shrink wrap is plastic and will stick to the coating as it melts, so when you take it out of the oven it hardens on the cup, usually on the bottom and top of the cup. You may also use masking tape, but only the white one. The white masking tape has less adhesiveness so there is a smaller chance of it getting on the sublimation coating. If it does get on the coating, simply clean it off with some rubbing alcohol.
The Epson F170 Sublimation Printer is the best printer for people who are either getting started with sublimation for the first time, or even small business owners who have been in the game for a while!
Why You Should Invest In This Printer:
It is eco friendly
It is very easy to set up and use
It is compatible with Windows and Mac
With a price tag of under $400, it is very budget friendly
Replacement ink is much cheaper than some competitors
It is very compact and does not take up too much space
It has a very high print resolution and size
If you are using a paper roll, the workable dimensions for this printer are 8.5″ x 47.2″. If you are using individual sheets of paper, the max paper size is 8.5" x 11".
Yes! The Epson F170 comes with a 1 year manufacturer's warranty. If you are wanting to file a warranty claim for this product, please call Epson's customer service line at (562) 276-7272 and they will be able to assist you with getting a warranty claim filled out. Please make sure to have your printer's serial number on hand because Epson will ask for that number to verify your printer.
Yes, it is required to use specific Epson Ink for your Epson F170 Printer. The Epson Ink is specifically designed to work on the Epson F170 Printer. The formula of the ink works best with this printer and if you do not use Epson Ink, your prints could come out blurry and dull. Using Epson Ink will ensure that your print comes out with the highest quality and brightness, and it will create the best images for your project.
Click here to view the Epson Inks:https://makerflocrafts.com/products/epson-r-sublimation-inks?_pos=1&_sid=1c158b12b&_ss=r&variant=40138431987778
The quick answer is Yes and No. You can use regular paper in this printer if you are wanting to print something for non-sublimating purposes. If you are wanting to sublimate a tumbler or item, you must use sublimation paper in order for the design to transfer onto the item. Sublimation paper is made specifically for sublimation and has a specific coating on it to make sure a design is able to transfer onto a sublimation-coated surface.
Click here to view the Sublimation Paper: https://makerflocrafts.com/products/makerflo-sublimation-paper?_pos=1&_sid=222916ce5&_ss=r&variant=40049005559874
If you notice that your print quality is uneven, too light, too dark, or there are lines in the print (banding), try these solutions:
Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. If nozzles are still clogged after cleaning three times, perform a Power Cleaning. If nozzles are still clogged, flush the ink tubes.
Perform a print quality adjustment.
Make sure your paper meets the specifications for your product.
Make sure the paper is not wrinkled, folded, or bent.
Make sure your ink bottles have not expired. For best results, use ink bottles before the expiration date printed on the package.
Shake the ink bottles before filling the ink tanks.
Make sure you selected the correct Paper Type setting in the printer driver that matches the paper loaded in the printer.
Compare the print result with the image on your computer screen. Since monitors and printers produce colors differently, printed colors and screen colors do not always look the same.
Make sure that all printer covers are closed during printing.
Keep all printer covers closed unless you are loading or unloading media to prevent dust from accumulating inside the printer.
Visually check the ink tank levels. Refill any ink tanks that are low on ink.
Enable color management in the software application or in the printer driver.
Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest, no hidden or late fees, and and checking eligibility has no impact to credit. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Checking eligibility has no impact to your credit.. For Shop Pay installments, Affirm will not report to credit bureaus.
The installments option on Shop Pay is available on debit and credit cards.
No, there are no late fees if you miss a scheduled payment.
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
Eligibility and approval of Shop Pay Installments is managed by Shop Pay and Affirm. MakerFlo Crafts has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!
When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan they can offer. In most cases, it's 25% of the order total due up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!
When your order is placed, Sezzle pays the merchant in-full for the order immediately - so the merchant has their funds and is able to process your order just like if you had paid them in full with a credit card! This isn't layaway, so the merchant fulfills your order within their normal shipping and processing times.
Sezzle's checkout process is straight forward - simply shop at a merchant that offers Sezzle, select "Sezzle" at checkout, and they will walk you through the rest of the process.
What's The Catch?
There's no catch. Sezzle doesn't charge interest, and they only charge fees if a payment fails or you need to adjust the date of your payments more than once per order. They also only run a soft credit check (or "soft inquiry"), so there's no negative hit to your credit score.
Getting Started
If that all sounds great to you, there are a few requirements to get started shopping with Sezzle:
- Be 18 years of age or older
- Have a US or Canadian phone number that can receive texts
- Have a working email address
- Have a non-prepaid payment method available
- For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card
If you meet all of the above requirements, head over to the Sezzle website to sign up and enjoy shopping: https://sezzle.com/signup
Sezzle offers an upgraded account called Sezzle Up with a feature to build your credit, access to your limit, and a boost, as well as exclusive in-app merchants. At this time, Sezzle does not report activity to any credit bureaus for users not enrolled in Sezzle Up.
One of the great benefits of using Sezzle is their ability to evaluate customer limits and potential approvals with every purchase attempt. Their automatic system reviews how long you've been a Sezzle shopper, the information you provided at sign up (the soft credit check), any order history with Sezzle, among a few other factors.
Because of their unique approval process, including the fact that they don't have fixed limits, they are able to provide our shoppers with a completely free service. If you were looking to place an order but were declined, over time placing smaller orders, your purchasing power can increase. If you are a US shopper, you should be able to sign up for an upgraded account with Sezzle Up! This will give you access to your limit along with a one-time limit increase, access to exclusive in-app merchants, and the possibility to build your credit with Sezzle! Joining Sezzle Up is easy! You should see instructions on how to join Sezzle Up on your Sezzle dashboard.
If you are having trouble getting approved, here are some additional options that may help!
Join Sezzle Up!
- If you are a U.S. shopper who has completely paid off an order, you should be able to sign up for an upgraded account with Sezzle Up!
- Joining Sezzle Up is easy. You should see the following when you log into your Sezzle dashboard. Simply click “join now” to get started.
- Sezzle Up will give you a limit boost, access to view your limit, the ability to shop with exclusive in-app merchants, and the opportunity to build your credit through monthly credit reporting.
Lower the amount of your order
- First-time shoppers are often approved for initial purchases of around $50-$100.
- As you use Sezzle and successfully pay off purchases on time, we're usually able to approve larger orders.
Verify your account was created correctly
- Make sure all of your account information is accurate. For example, entering the wrong birthdate or misspelling your name can cause you to be declined for orders. Learn more about updating account information here.
Double-check your payment method
- If you don't have a payment method tied to your account, or we aren't able to charge it (if it’s expired or there aren't enough funds available), you won't be able to place any new orders. Learn more about adding payment methods here.
Check for failed payments, or pay off outstanding installments
- If you have a failed payment on your account, you won't be able to place new orders until it's paid off. Learn more about failed payments here.
- If you have existing unpaid orders, they may also prevent you from being able to place a new order. Paying off existing orders in full may increase your chances of being approved for a new order. Learn more about paying off installments early here.
To make account changes more streamlined, you can access nearly every setting by logging into your account and going to your account information page. You will need to use a web browser and not the Sezzle app to complete some of the changes.
Change your email, phone number, or billing address:
The "Personal Information" page allows you to change your email address, phone number, and billing address. Remember - changing your address in Sezzle doesn't impact what address orders are shipped to. If you need to change your shipping address for an order, please reach out to the merchant directly.
You can learn more about changing your phone number here.
Change your name:
If you need to update the name on your account, please contact Sezzle directly using the "Submit a Request" button at the top of their webpage. Please be ready to provide documentation of your name change for verification purposes.
Change the payment method:
To change the payment method on your account, please click here to read about the different methods we accept.
Change notification settings:
The "Notifications" page lets you customize how you get notifications from Sezzle. You can then use the icons to toggle email and text notifications on or off.
Change a payment date:
If you need to reschedule a payment, please click here to learn more.
NoFraud is a fraud prevention solution for eCommerce businesses. We screen transactions on behalf of businesses and alert them if we find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.
You received an email from NoFraud or MakerFlo Crafts verification team because your transaction had irregular shopping characteristics and/or elevated risk. We want to confirm the transaction was made by the authorized cardholder.
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
As soon as your response is received, your order will be released for processing.
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.
