12oz Slim Duozie

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

There is a 15% Restocking Fee on Unused Equipment Returns (Printers, Laser Machines, Oven, and Heat Presses).

Return Process 

To start a return, you can contact us at sales@Makerflo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@Makerflo.com. 

How can customers return your products?

To initiate a return, just pack up the items you are wanting to return, and have it dropped off at FedEx. The cost of return shipping will have to be incurred by the buyer, unless the items arrived damaged or defective to the customer. Please put a note inside the box saying Return For Refund and the Order Number.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at sales@makerflo.com. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any questions about our return policy please contact our customer support team at sales@makerflo.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.